Safeway Inc., a Fortune 100 Company, is one of the largest food and drug retailers in North America with 1,600+ stores. The Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S. and Canada.
Diversity is fundamental at Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. And a diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.
The Safeway Customer Support Center is one of the most critical business units in the company. By listening to our customers and their concerns, we can give a caring, human voice to our business.
Seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.
Customer Service Qualities:
Critical listening skills combined with patience and genuine empathy
Ability to clearly assess a situation and initiative to improve the customer experience
Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern
Confident performing under pressure in a fast paced environment
Knowledge and Skill Requirements
Intermediate to advanced computer skills using:
o Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers
o Maintain minimum 30 wpm typing average and knowledge of 10-key
Telephone functionality, etiquette and interaction skills
Above standard oral and written communication abilities
Effective conflict management and problem resolution
Minimum High School Diploma/GED
Primary Responsibilities – include, but are not limited to:
Receive and respond to incoming telephone calls for customer support
o Identify the type of inquiry or concern
o Provide customers with product and/or service information as needed
o Research and acquire important information when following up with a customer inquiry that could not be given immediate resolution
o Concisely document customer interactions using web based tracking and record keeping systems
Place outbound calls as required for special campaigns or promotions
Provide internal customer support through communication with retail stores and regional administrative offices
Assist in identifying and tracking trends that impact daily operations and/or potentially improve the overall level of customer service
Maintain availability and flexibility compatible with the support center’s 24x7x365 schedule
Other duties and responsibilities as assigned
Safeway Customer Service Representatives must be individuals whose customer-centric approach to service enables the Company to differentiate itself from competitors who do not offer a comparable experience. The Support Center strives to maintain an environment that caters to professionalism, spirit, diversity and friendliness.
AN EQUAL OPPORTUNITY EMPLOYER
Safeway Corp. - 16 months ago
For many Americans, "going to Safeway" is synonymous with "going to the grocery store." Safeway is one of North...