Customer Service Representative
Schawk - Battle Creek, MI

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To manage both client and printer relations on-site at a major cereal manufacturer in Battle Creek, MI.

Job Responsibilities

  • Managing day to day interactions with Onsite Schawk Packaging Managers and Prepress production staff, all while ensuring error-free packaging and on-time delivery

  • Entering and organizing graphic/copy changes for production studio

  • Gather and coordinate job information with internal departments and any outside functions including clients and printers
  • Job Tracking
  • Quality Control review of digital and analog deliverables for accuracy and completeness
  • Serves as back-up to the Account Executive for the client
  • Manages client projects and relationships by attending client meetings and communicating the client’s direction, strategies, and goals to assigned production representatives
  • Typically works independently interact with management or more senior level professionals on non-typical assignments
  • Handles decisions regarding issues affecting own work and possibly the work of other team members
  • Solves non-routine problems in work group or own functional area
  • Knowledge of organizational structure, workflow and operating procedure


  • Qualifications / Requirements

  • Extensive understanding of the printing/packaging graphic process, primarily litho, flexo and gravure

    Bachelor’s degree or equivalent combination of education and experience.

  • Min 3-5 years experience in a client relations position focusing on printing/prepress.

    Strong project management skills.

    Extremely high attention to detail and the ability to multi-task under pressure and tight deadlines.

    Strong organizational skills and the ability to work independently

    Ability to collaborate and communicate internally with creative, account and production staff and also externally with printers/client

    Outstanding oral and written communication skills
    · Proficiency in Microsoft Office
    Personal Performance Factors

  • Integrity/Ethics - deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
  • Perseverance - targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
  • Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
  • Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
  • Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

  • Schawk - 20 months ago - save job
    About this company
    16 reviews
    Schawk has designs on consumers' products. The company provides digital prepress and other graphic services primarily for consumer...