Customer Service Representative
ServiceLink 165 reviews - Virginia Beach, VA

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Virginia Beach, VA

Salary Range: Commensurate with experience

Exempt/ Non-Exempt: Non-Exempt

Benefits: Competitive salary, full benefits package and career advancement.

Employment Type: Full Time

LoanCare, a division of FNF Servicing, Inc., has an opening for a Customer Service Representative. The Customer Service Representative is primarily responsible for assisting our clients and borrowers by responding to inquiries pertaining to mortgage loan servicing and other general concerns within a call center environment via all forms of electronic communication (phone, email, fax, chat).

Duties and Responsibilities:
  • Handle inbound and outbound calls from customers.
  • Perform customer verifications.
  • Effectively communicate with customers via telephone, email and chat.
  • Provide information in response to inquiries about mortgage products and services.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Maintain customer records by updating account information.
  • Research and resolve customer inquires related to escrow trial and final analysis.
  • Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner.
  • Contributes to team effort by accomplishing related results as needed.
  • Direct requests and unresolved issues to the designated resource.
  • All other duties as assigned.
Minimum Qualifications:
  • High school diploma, general education degree or equivalent.
  • Required two (2) years of call center experience preferred.
  • Knowledge of customer service principles and practices.
  • Excellent communication skills .
  • Attention to detail and accuracy.
  • Problem-solving skills and problem analysis.
  • Basic mortgage product knowledge preferred.
**ServiceLink is an Equal Opportunity Employer.**

About this company
165 reviews
To make sure that buying a dream home doesn't become a nightmare, Fidelity National Financial provides title insurance, escrow, home...