Customer Service Representative
ShopNBC - Eden Prairie, MN

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Job Description:
OVERVIEW
Provide excellent service to our customers by responding
to their order concerns, researching customer inquiries,
upselling, and making outbound calls as follow-up.
Ability to communicate to a variety of audiences and
different levels within organization.
  • Full-time Customer Service Representative
  • Work Hours: 11:30AM – 8:00PM, including one
weekend day (5 out of 7 days each week)
  • Must be able to start on December 3
  • Must be available to work M-F during the first 5
weeks (training period)
ESSENTIAL JOB FUNCTIONS
  • Answers incoming calls and responds to the
customer’s questions and concerns regarding the
order process
  • Researches customer inquiries and enters notes in
the system to facilitate assisting the customer
  • Completes follow up outbound calls as needed to keep
customers informed
  • Demonstrates professionalism by creating a positive
image for ShopNBC on all calls and emails
  • Maintains and effectively articulates a thorough
knowledge and skill base for policies, procedures,
and computerized information systems
  • Attendance at team meetings and ongoing training is
required
  • Supports other areas of the department and company
as needed
  • Contributes to the team and the department in a
positive and constructive manner
  • Provides a superior customer service experience to
both internal and external customers
  • Other duties as assigned
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
  • High School diploma or GED
  • Excellent interpersonal skills and strong telephone
etiquette
  • Excellent time management skills, the ability to
multi-task and work in a fast paced environment
  • Professional, flexible and positive team player that
is self-directed and self-motivated
  • Ability to effectively perform role using
decision-making skills and other resources
  • Confidence navigating the Internet and a willingness
to learn new technologies
  • Strong writing, grammar, and proofreading skills
  • Ability to communicate and manage conflict
resolution in a professional manner
  • Regular attendance and the ability to work flexible
hours including Saturdays and Sundays
CAREER PATH
Customer Service President’s Line Representative, COR
Representative, SME, Customer Service Coach, QA Coach

Job Requirements:
See Job Description

ShopNBC - 21 months ago - save job - block
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About this company
16 reviews
Shopaholic insomniacs tune to ValueVision Media's live, 24-hour, at-home shopping channel. Its ShopNBC unit, which trails industry...