One of the fastest-growing ecommerce companies in San Luis Obispo is seeking Customer Service Representatives to join our team. We pride ourselves on providing customers with exceptional service. You will be playing a vital role in supporting our consumers and independent retail partners, while having a unique opportunity to cultivate relationships and facilitate growth by providing comprehensive support.
Shopatron recruits Customer Service Representatives that have a passion for customer experience and technology. The environment is fast-paced and will always have new and exciting challenges. The team is focused on quality, customer satisfaction and performance.
We are seeking individuals that are eager to work and grow within our company. The ideal candidate must demonstrate behaviors of integrity, patience and compassion. They will be empathetic to customer problems and make an extra effort to ensure customers are satisfied. Customer Service Representatives need to be warm, friendly, steady and dependable. Starting your career in Customer Service can lead to new career opportunities in Shopatron. The best way to start is by learning the system inside and out. We offer comprehensive training and education to help further your long-term career at Shopatron. Join us today!
Essential Duties and Responsibilities:
Education and Work Experience:
- Handle, investigate and resolve customer inquiries for the Shopatron order management platform
- Deliver world class customer service by communicating with energy and personal confidence
- Utilize selected systems for responding to customer inquiries via telephone, online networks and email
- Perform detailed documentation of all interactions in software application and escalate issues pursuant to pre-established guidelines
- Utilize training, experience, knowledge, skills, and abilities to perform the duties of the job and maintain Customer Service department goals
- Build and maintain customer relationships by providing exceptional customer experiences
- Continuously seek and recommend improvements for the department
- Maintain compliance and security requirements when handling customer information
- Ability to handle multiple tasks within a changing environment
- Detail-oriented and strong analytical skills
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational and time management skills
- Strong decision-making and problem-solving ability
- Actively live and breathe the Shopatron culture and lifestyle
We offer a competitive salary with a very attractive benefit's package.
- Shopatron is a fun place to work. We expect all our employees to adopt, live and breathe the Shopatron culture. Shopatron is close-knit team and we care a great deal about our business and the services we provide to our customers.
- We believe in balance and have a family first attitude!