The Staples Inc. Kentucky Contact Center now has openings for excellent customer service representatives that have the ability to WOW customers!
Staples is the world's largest office products company and leading office supply distributor in the US with Customer Service sites around the country. We make available to our customers a multitude of options for their business, including traditional office products, computer and technology solutions, facility and break room supplies, office furniture, and custom print and promotional items, to just name a few. We provide exceptional customer service at our Florence Contact Center with our, courteous people, detailed training, advanced technology and support from our national purchasing and distribution centers. The Florence Contact Center is committed to their customers, associates, results, and keeping it Easy.
Accurately process and resolve incoming customer service calls to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Multi-task with the highest quality customer service.
Enter order information including additions, deletions, changes and cancellation in AS400.
Receive and respond to customer inquires via telephone regarding Staples’ products and business services
Place customers order and work to cross sell and/or upsell
Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes
Use AS400 to retrieve customer information, stock availability and status information, and delivery status
Resolve customer problems and/or order issues
Prepare manual order forms
Process customer service adjustment sheets
High School Diploma or GED
6 months minimum experience
Ability to read, write and speak English
Keyboarding/typing experience – minimum 20 WPM
Basic understanding of arithmetic
Ability to multi-task
Strong verbal communication skills
Strong listening skills
Starting pay ranges from $10.20 - $12.55 per hour based on prior call center experience
Full-Time Schedule: Monday – Friday – 1:30 p.m. – 10:00 p.m.
Next Training class starts March 11, 2013! Training is paid and full-time. Training schedule is 9:30 a.m. – 6:00 p.m. You must be able to complete 3-week, full-time training class.
We offer a comprehensive benefits package including medical, dental, life insurance, 401(k), Employee Stock Purchase Plan, vacation days, personal time, associate discounts, Scholarship program and more!
No desk sharing!
Associate-focused environment that promotes personal and professional growth and development with opportunities for promotions from within!
Customer Service/Contact Centers
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.