Customer Service Representative
Staples - Florence, KY

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:

846034

The Staples Inc. Kentucky Contact Center now has openings for excellent customer service representatives that have the ability to WOW customers!

Staples is the world's largest office products company and leading office supply distributor in the US with Customer Service sites around the country. We make available to our customers a multitude of options for their business, including traditional office products, computer and technology solutions, facility and break room supplies, office furniture, and custom print and promotional items, to just name a few. We provide exceptional customer service at our Florence Contact Center with our, courteous people, detailed training, advanced technology and support from our national purchasing and distribution centers. The Florence Contact Center is committed to their customers, associates, results, and keeping it Easy.

Position Summary

Accurately process and resolve incoming customer service calls to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Multi-task with the highest quality customer service.

Enter order information including additions, deletions, changes and cancellation in AS400.

Receive and respond to customer inquires via telephone regarding Staples’ products and business services

Place customers order and work to cross sell and/or upsell

Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes

Use AS400 to retrieve customer information, stock availability and status information, and delivery status

Resolve customer problems and/or order issues

Prepare manual order forms

Process customer service adjustment sheets

Qualifications

Basic

High School Diploma or GED

6 months minimum experience

Ability to read, write and speak English

Keyboarding/typing experience – minimum 20 WPM

Basic understanding of arithmetic

Ability to multi-task

Strong verbal communication skills

Strong listening skills

Additional Information:
Starting pay ranges from $10.20 - $12.55 per hour based on prior call center experience

Full-Time Schedule: Monday – Friday – 1:30 p.m. – 10:00 p.m.

Next Training class starts March 11, 2013! Training is paid and full-time. Training schedule is 9:30 a.m. – 6:00 p.m. You must be able to complete 3-week, full-time training class.

We offer a comprehensive benefits package including medical, dental, life insurance, 401(k), Employee Stock Purchase Plan, vacation days, personal time, associate discounts, Scholarship program and more!

No weekends!

No desk sharing!

Associate-focused environment that promotes personal and professional growth and development with opportunities for promotions from within!

Job

:

Customer Service/Contact Centers

Location(s)

:

US-KY-Florence

Schedule

:

Full-time

Job Level

:

Non-Manager

Shift

:

Night Job

Job Type

:

Experienced

Employment Statement

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

Staples - 18 months ago - save job - block
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As the world’s largest office products company and 2nd largest eCommerce site, we’re a recognized name across more than 26...