Customer Service Representative
Stellar Industrial Supply - Albany, OR

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Job Description

It is the responsibility of an inside sales person to work as a responsible member of their branch team, to maximize sales and gross margin potential for the company, while observing the principals stated in Stellar's Mission Statement and Vision:

Ideal Customer Supplier Partnerships

Major responsibilities and expectations:
1) Proficiently and efficiently handle the main inside sales functions to meet or exceed customer expectations:
a) Immediately address the customer, whether a call in customer or walk in customer and adeptly handle more than one customer at a time, when necessary
b) Return calls and quotes as soon as possible
c) Accurately enter quotes and orders using the P21 processes
d) Expedite all open quotes and sales orders with urgency and accuracy
e) Communicate quickly and accurately with customers with regards to quotes, orders or any other aspects of their account business
f) Generate add on sales where appropriate, recognizing sales opportunities as you increase
customer and product knowledge
g) Communicate with vendors directly when necessary, accurately record vendor commitments on price and delivery in P21
h) Communicate with Stellar Product Managers as needed to meet customer requirements
i) Engage in continual learning of Stellar products, processes and systems (P21) Core competencies:
(1) Listening
(2) Attention to detail
(3) Problem solving

2) Conduct yourself as a responsible Stellar employee and co-worker:
a) Understand Stellar's mission and vision
b) Display a consistent positive, can-do attitude at all times
c) Work as part of your team, supporting others in your department to meet our branch and company goals
d) Willingly help others in the company when called upon e) Maintain personal responsibility for your actions
f) Maintain constant and clear communication with your manager on impediments to progress or suggestions for improvement opportunities
g) Always work with honesty and forthrightness

Core competencies:
(1) Accountability and dependability
(2) Teamwork
(3) Ethics & integrity

3) Understand and support Stellar's service capabilities:
a) Be knowledgeable of divisional specialists and supplier sales resources
b) Understand documented cost savings for customers and how to recognize them (My Stellar
c) Be aware of Stellar's indirect material management solutions, including consignment and B2B
d) Understand Stellar's dedicated inventory levels and first pass fill rates
e) Be knowledgeable of Stellar's internal wireless warehouse systems, efficient logistics processes and sophisticated product management and replenishment systems

Core competencies:
(1) Customer focus
(2) Relationship building


2-3 years experience in an inside sales/customer service position Experience in industrial supply setting is preferred Excellent computer skills Excellent phone and data entry skills Outstanding multitasking and organization skills Works effectively in a team environment Creative problem solving

Additional Information

To be eligible for this position you must complete a Culture Index survey so we can better identify your strengths, see how they may apply to this position, as well as assist us in better management and development processes.

To complete the survey follow this link:

Select Customer Service Albany