Job ID: 5854
Do you enjoy talking to people and making a difference in their lives? Then you should be a Customer Experience Expert at Appletree Answering Service! We are currently seeking Experts for our Cincinnati, OH office with flexible availability including evenings and weekends. Our Experts handle mainly inbound calls for a variety of different types of customers. We are NOT a "typical" call center. . . our focus on our culture and core values makes us unique and we like to have a little "Spirited Fun" at the same time! We are looking for Experts to join our family that are looking for a career with us, not just a job.
- Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Stericycle products and services to customers. Must be able to research customer issues and find workable solutions.
- Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs.
- Performs necessary record keeping activities.
- Performs other related duties as required or requested.
- High school diploma or GED required.
- Six or more months of general office experience, preferably in a customer service environment, or the equivalent in related work experience.
- Demonstrates the ability to type a minimum of 40 wpm.
- Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA.
- Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
Stericycle, Inc. is engaged in the management of regulated waste and providing an array of related services. The Company operates in the...