Stericycle is seeking Customer Service Representatives at our Customer Call Center in Northbrook IL!
The Customer Service Representative maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism over the phone. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs.
The job is M-F with a shift availability of 7am-7pm (shifts start times are staggered).
•Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Stericycle products and services to customers. Must be able to research customer issues and find workable solutions.
•Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs.
•Performs necessary record keeping activities.
•Performs other related duties as required or requested.
•High school diploma or GED required.
•Six or more months of general office experience, preferably in a customer service environment, or the equivalent in related work experience.
•Demonstrates the ability to type a minimum of 40 wpm.
•Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA.
•Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
Stericycle - 20 months ago
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