We are a Brick & Mortar/Online Retail Operation seeking a part-time qualified Customer Service Representative’s for our E-Commerce Store.
Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Managing Customer Relationships:
Responding to customer inquiries via email, ticket, live chat, and telephone.
Monitoring and engaging in brand conversations on social networking sites like Twitter and Facebook.
Reporting issues, trends, and metrics.
Updating knowledge base topics and posts.
Escalating critical issues to stakeholders.
Recommendations on customer relationship management (CRM) technology, both traditional and
those that integrate new media channels.
Strategies for engaging customers in social media like Twitter and Facebook.
Updating process and training documentation.
Creating and maintaining standard responses
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Familiar with Desk.com.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking