Customer Service Representative
Symmons Industries - Braintree, MA

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We are currently seeking a 4 year college graduate who will be part of our dedicated and professional team. Hours for the position are Monday through Friday from 10:30 AM to 7:00 PM. The primary responsibility of this entry level Customer Service Representative position will be to service customers by performing the following duties:

  • Processing orders
  • Trouble-shooting technical problems
  • Providing accurate and timely information to our customers
  • Expediting, canceling and changing orders
  • Building strong and trusting relationships with customers

Qualified candidates should have:

  • Must be a team player
  • Possess previous customer service or call center experience
  • No prior experience in the plumbing industry is necessary; however, a strong aptitude for trouble-shooting is strongly desired
  • Must be motivated and able to work independently
  • Excellent communication skills, both verbal and written
  • Possess strong PC skills (i.e. Word, Excel, PowerPoint)
  • Pleasant and friendly phone attitude

Symmons Industries is a premier manufacturer of commercial and residential plumbing products, setting the standard for quality in plumbing fittings since 1939. From the development of our pioneering pressure balancing, anti-scald shower valve, to our expansive range of exceptional products for the kitchen and bath, we have maintained an unrivaled commitment to quality materials, superior engineering and solid workmanship. As an industry leader, Symmons continues to innovate within the custom fittings category, creating distinctive design solutions for premium hospitality and condominium projects. Pairing reliable behind the wall technology with stylish and durable products in front of the wall, Symmons is truly the smart choice in plumbing. Headquartered in Braintree, MA, Symmons is a privately-held company with regional sales offices and local representatives located throughout the United States and Canada. For more information please visit

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with a 100% match up to the first 6% of eligible wages with immediate vesting.

Indeed - 19 months ago - save job - block
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