Customer Service Representative
The Jewish Community Center of San Francisco - San Francisco, CA

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The JCCSF front desk team has an immediate opening for a full-time Customer Service Representative. The focus of this position is to provide courteous and professional customer service to the public regarding membership and program registration.

RESPONSIBILITIES:
  • Provide excellent customer service to members, guests, and staff.
  • Provide class and program registration services for walk-in, telephone, fax, email and mail-in registrations.
  • Process JCCSF web account requests as needed.
  • Maintain and update database on an ongoing basis.
  • Accurately complete multi-step program registrations.
  • Actively promote JCCSF programs and classes.
  • Be knowledgeable about center programs, answer questions and direct inquiries to knowledgeable personnel.
  • Actively assist with membership services. Respond to member inquiries and take appropriate action.

REQUIREMENTS:
  • Customer service experience and a "can do" attitude are essential.
  • Administrative skills including strong computer proficiency and multi-line phone experience.
  • Ability to prioritize work in a highly social environment, and focus on the customer.
  • Excellent interpersonal skills: great attitude, warm, friendly and flexible
  • Ability to receive feedback, adapt to change, and communicate challenges in a timely manner.
  • Ability to continually learn and apply previous experience.
  • Excellent oral and written communication skills
  • Ability to work effectively and cooperatively with a diverse group of people.
  • Ability to work independently and as part of a team.
  • Ability to self-manage in the absence of a supervisor.
  • Ability to creatively problem-solve and proactively deliver excellent customer service.
  • Professional and courteous demeanor.
  • Knowledge of Jewish culture, traditions, and community preferred
  • Ability to stand for long periods of time, up to 8 hours per shift.
  • Must be available to work evenings and some weekends
  • Ability to obtain CPR and First Aid Certification
  • Ability to speak Russian and or Hebrew a plus.

This is a full-time position with generous benefits. Weekend and evening hours may be required.

Jewish Community Center of San Francisco - 21 months ago - save job - copy to clipboard - block
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