Customer Service Representative
Two Men and a Truck - Kalamazoo, MI

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Launch your career with TWO MEN AND A TRUCK® as a Customer Service Representative and discover the opportunities for growth. At TWO MEN AND A TRUCK® your opportunities for growth are endless. Approximately more than one quarter of our franchise owners originally started as employees in our system!
As a customer service representative, you are the first point of contact for our customers. You will ensure a world class customer service and sales experience as you provide moving quotes and answer questions about our products and services.

Job Responsibilities

Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions
Enter, schedule and coordinate customer moves
Prepare and accurately complete all required paperwork
Follow up with customers post-move to ensure satisfaction
Proactively resolve customer concerns, complaints or customer service issues
May participate in other sales, marketing and networking activities in addition to charitable move coordination
Job Requirements Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

High school diploma or equivalent
Excellent customer service skills with the ability to go above and beyond for our customers
Demonstrated understanding and application of effective sales strategies and techniques
Ability to multi-task and stay organized
Basic computer literacy
Intermediate typing skills
Ability to pass a background check and drug screen

About this company
202 reviews
At TWO MEN AND A TRUCK® our core purpose is to move people forward. We move people personally and professionally. In fact, 75% of our...