USAA is currently seeking talented Part Time Customer Service Phone Representative - Seasonal for our San Antonio, TX facility.
PURPOSE OF JOB
Provides member service on existing Auto policies (not requiring licensure) through various channels (e.g. phone, e-mail, fax). Contributes to enterprise business goals through enterprise referrals and relationship building. Uses established procedures to carry out routine work duties. Works under direct supervision.
Acquires and applies knowledge of products, services, and processes associated with auto policy adjustments. Acquires and applies member service techniques.
Recognizes life events and understands member's needs.
Handles basic billing inquiries.
Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
Ability to attend up to 9 weeks of paid structured classroom training beginning as early as October 6th 2014. Training hours 4:30 pm - 10:30 pm Monday - Friday.
5 day work schedule will vary with a 6 hour shift that will be between the hours of 9am - 4pm Sunday through Saturday to include at least one day per weekend for an approximately 30 hour work week.
30% Shift differential pay (work scheduled: after 6pm, M-F and weekends).
This seasonal position is anticipated to conclude on or around Feb 28th, 2015.
Employment is at will.
High School Diploma or equivalent.
One plus years of customer contact experience in sales, military service or call center environment or customer service experience and 30+ semester hours of college credit.
6 months plus experience multi-tasking in a Windows operating system environment.
6 months plus experience frequently communicating (minimum 60%) with customers by phone, email, and/or face to face.
2 years of customer service experience in a relationship building environment.
Contact/Call Center experience.
Experience cross selling or up-selling products.
1 years experience working in a problem resolution/analytical environment.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Share our pride. Join our mission.
As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #17 in Fortune's 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list's Top 50, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. see external job description
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