Customer Service Representative
Visiting Nurse Service of New York 155 reviews - Manhattan, NY

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Company Description
VNSNY’s Customer Care Center is the primary call center for the organization, accepting all types of incoming calls from many different sources, 24 hours per day, seven days per week, 365 days per year. Our central purpose is to assist all callers, whether they are patients, new callers requesting home health care information, VNSNY employees, medical facilities, clinicians or consumers. After normal business hours, the Customer Care Center also takes calls for most agency programs and provides clinical interventions.

Work schedule: Part Time (21.75 hours / week); 3 full days per week or 5 half days per week between the hours of 6AM - 12:00 AM; Monday - Sunday including holidays. Telework may be an option. Responsible for receiving, responding and returning inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Makes outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance. Provides timely and effective customer service to prospective external clients/customers in accordance with departmental and Agency standards. Determines customer needs and responds in a manner to ensure customer satisfaction. Works under general direction.

Education: High School Diploma or the equivalent required. Bachelors Degree in Communications, English, Public Relations (equivalent work experience) or related field, or the equivalent preferred.Experience: Minimum of two years customer service experience preferably in a health care setting required. Effective oral/verbal communication and customer service skills required. PC skills including Microsoft Windows, Word and Excel required. Bilingual skills may be required as determined by operational needs.

About this company
155 reviews
The Visiting Nurse Service of New York is the largest not-for-profit home health care agency in the United States and has been part of the...