Customer Service Rep
Volcom - Electric, MT

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Title: Customer Service Representative
Department: Sales

Electric is a global, premium, sport and lifestyle accessory brand rooted in southern California’s rich action sports, music, art and customization culture. Electric’s unrelenting approach to the elevation of style, quality and function in its products has earned the brand a renowned position.

Electric wants to share our passion for the action sports industry with you. Our dynamic culture attracts the most creative, passionate individuals. We work hard and play hard in a fun casual work environment located in the beautiful beach city of San Clemente. We urge you to come join the ride!
Description
  • Effectively manage customer service phone lines and emails.
  • Provide prompt and immediate service for E-Commerce customers, and retailers.
  • Manage fraud screen w/in Magento and Cybersource, fallow up on potential fraud orders to validate and approve/deny orders.
  • Ensure the timely completion of all order discrepancies, shortages, mis-shipments, and defective product returns.
  • Manages warranty related inquires, RA returns and provide weekly RA reports to sales.
  • Serve as the critical intermediate between sales and credit to keep them proactively informed of issues.
  • Provide support to credit and sales by supplying timely proof of return authorizations and receiving.
  • Interact with the accounting, warehouse and sales department.
  • Maintain quarterly reports for vendor defective items to the hardgoods department.
  • Maintain monthly reports for refusal and return authorizations to upper management.
Competencies:
  • Able to identify and solve problems in a timely manner.
  • Organization- responsible for maintaining all RA approvals on file.
  • Strong attention to detail.
  • Ability to multi task
  • Ability to prioritize
Qualifications:
  • Working knowledge of the wholesale/retail industry.
  • Excellent communication/listening skills and have experience in conflict resolution.
  • Self-motivated and results oriented.
  • Strong verbal and written comprehension.
  • Consistent follow through.
  • Strong attention to detail.
  • Strong sense of professionalism.
  • Able to maintain confidentiality.
  • Maintain proper conduct with customers and accounts.
  • Eager to increase knowledge and efficient ways to better serve the customer service department.
  • Bilingual Spanish/ English proffered.
  • Willingness to put in extra time of own free will.
  • Overall industry knowledge and understanding.
Reasoning Abilities:
  • Ability to identify and solve problems.
  • Ability to make swift and accurate decisions.
  • Ability to communicate needs to accounts and customers.
Computer Skills:
  • Full Circle skills a plus
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
Electric California is an Equal Opportunity Employer

Volcom - 5 months ago - save job - block
About this company
17 reviews
Volcom says it's "youth against establishment," however, this establishment is firmly on the side of youth -- those...