Customer Service Representative
Waste Management 1,636 reviews - Tupelo, MS

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Customer Service Representative

About Waste Management

Do you enjoy helping others? Do you find it rewarding when you have solved a customer's problem? Is working for an award winning organization with a team of other professionals committed to world class customer service a place that you'd like to grow your career? If your answer is yes, then apply for the Customer Service Representative role today. We want people like you that will help us continue to grow as an industry leader.

Job Overview:

Waste Management










Employment Type:

Full Time

Job Category:

Customer Service

Minimum Experience:

1 Year

Career Level:

Experienced (Non-Manager)

Education Level:

High School/GED

Job Title:

Customer Service Representative

Job Description:

The Customer Service Representative (CSR) receives and processes service and sales calls from residential customers and serves as the end-to-end point of contact for these customers. The CSR is responsible for closing new customer sales utilizing a consultative selling approach. They are responsible for maintaining current customers by utilizing creative problem solving and negotiation skills to resolve customer issues. Additionally, they handle service requests and changes and act as the customer's focal point to maintain strong customer relationships. The CSR is expected to collaborate with their team of Customer Service Representatives to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations.

  • High school diploma or G.E.D.
  • Ability to use a computer in a Windows based environment
  • Proficiency (perform the skill without assistance) using Microsoft Outlook, Word, and Excel
  • Must be able to type 35 words per minute
  • Legally eligible to work in the United States
  • Ability to perform physical requirements of the position with or without reasonable accommodations.
  • Successfully pass pre-employment (post offer) drug screen and background check
Apply today if you are interested in real opportunities for career growth while making a difference in the communities we serve.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.


About this company
1,636 reviews
Waste Management is the leading provider of comprehensive waste management and environmental services in North America. We are also a...