Responds to member and provider inquiries (phone, written or walk in) regarding all aspects of WellCare business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines...Essential Functions:
Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards. Demonstrates appropriate customer-care skills such as empathy, active listening, ...
From WellCare - 4 months ago
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