ESSENTIAL JOB FUNCTIONS:|
Assist inbound customer calls including but not limited to helping customers navigate the web site, understand and explain the application process and helping customers understand how eHealthInsurance can benefit them in a high volume call center environment.
Cross Selling Ancillary products such as dental insurance and short term insurance with a quarterly goal of at least 60 members.
Providing Stellar Customer Service to each individual that calls into the Customer Care team.
Identifying potential issues that adversely affect our customers and reporting them immediately.
Researching complex customer issues with the insurance carriers and internal departments within eHealthInsurance.
OTHER POSITION RESPONSIBILITIES:
Assist customers with non-sales and underwriting oriented functions including helping customers navigate the web site, understand the application process and understand how eHealthInsurance can benefit them, while answering calls in a call center environment on an.
Place outbound calls to carriers, providers and other internal and external affiliates to resolve customer issues.
Place outbound calls to applicants that have not returned their printed applications.
Keep a customer focus by monitoring CISCO phone tools to ensure abandonment goals are met.
Respond to customer inquiries via email within the Company guidelines.
Increase productivity on the Customer Service team by mentoring, leading by example, and sharing success stories.
Possess a customer-focused approach.
Excellent communication and customer relationship skills
Must be a motivated self-starter and able to work independently
Outstanding organizational and time management skills
Must have prior experience in the healthcare industry and/or an analytical background
Make sound decisions independently and under pressure
Demonstrated analytical and problem solving skills
Knowledge of Windows, Microsoft Office (Word, Excel, and PowerPoint)
Ability to receive constructive criticism
High School diploma or equivalent.
Some College preferred.
2-3 years prior customer service experience in call center environment.
Excellent verbal and written communication skills.
Ability to work in a fast paced environment
Strong internet related background.
Adheres to production/performance standards.
Team player, focused on results. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
eHealth - 10 months ago