Customer Service Representatives Job
Travelers - Knoxville, TN

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Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Hello and thank you for viewing this pipeline job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.

Are you a highly motivated individual with exceptional customer service skills? Looking for a competitive salary and great benefits? We have the perfect career opportunity for you! Join our high-energy, dynamic service operation, focused on building differentiated experiences with our valued customers and agents. We are growing our call center team in Knoxville. Start an exciting career with Travelers, a Fortune 500 company, and one of the largest providers of property and casualty insurance products in the United States.

You will experience the opportunity to:
-Join an organization that is dedicated to your professional development and offers a high level of individual coaching;
-Be a part of a high-energy, high expectation, high-reward culture!!!

We are looking for qualified applicants who enjoy working within a team, demonstrate enthusiasm, a positive attitude, strong communication and problem solving skills as well as the ability to multi-task in a high volume call center environment. You will be responsible for building relationships with our agents and customers by providing exceptional customer service, counseling customers to ensure they have the proper automobile and homeowner insurance coverage, looking for opportunities to provide value and offer new products, answer billing questions, and process changes to existing insurance policies.

Prior insurance experience is not required as we will provide paid comprehensive training from Day One!

Primary Expectations
-Handle policy change requests, be empowered to make appropriate decisions, and take ownership to resolve customer issues that will foster lifetime relationships with Travelers.
-Counsel customers/agents on policy coverages and options.
-Upgrade coverage and look for opportunities to offer new coverage/products to existing customers as appropriate to retain and grow profitable business.
-Provide phone requested quotes to customers/agents for changes to existing lines or products.
-Resolve service related issues/complaints and process complex customer calls in a professional manner.
-Handle special projects/other related assignments as requested.

Qualified Candidates will have:
-High School diploma or equivalent, college degree desirable.
-Exceptional customer service skills with demonstrated prior experience.
-Ability to retain customers by educating them on the value of Travelers.
-Excellent communication and consultation skills.
-Demonstrated teamwork skills and ability to quickly build rapport with others.
-Ability to acquire and maintain valid agent licenses (based on business needs).
-Demonstrated problem solving skills to address customer interactions requiring special attention and overcome objections.
-Ability to multi-task and use strong keyboard/systems navigational skills while maintaining high quality standards.
-Ability to maintain professional demeanor in the work environment and during performance feedback, coaching, and development discussions.

We offer a competitive salary along with an outstanding benefits package, including medical, dental, life and vision coverage beginning on day one; 401(k) plan with company match, pension plan, and paid vacation/holidays.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category : Customer Service

Travelers - 21 months ago - save job - copy to clipboard
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