Answer customer inquires via and 800 line to achieve targeted department service levels and quality standards. Support and service new and renewal business. Accurately explain Professional Liability to callers. Evaluate client needs and make appropriate coverage recommendations. Complete all client service requests within targeted timelines. Investigate and answer coverage inquiries; provide support to other members of the business unit; provide ancillary support; clearly and appropriately document account according to department standards.
* Pennsylvania Property and Casualty License preferred; otherwise required within 6 months of hire
* Manage daily telephone coverage to achieve department service levels
* Ability to identify priorities based on business needs
* Attention to detail
* Anticipate client needs
MINIMUM WORK EXPERIENCE:
2 years insurance experience
Call Center customer service experience required
High School, some college preferred or equivalent business experience.
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon’s employment policies. You will be notified during the hiring process which checks are required by the position.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website at http://www.aon.com.
Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hatboro, Pennsylvania United States
Hatboro, PA United States
Aon - 6 months ago
Aon plc is a multinational corporation headquartered in London, United Kingdom, that provides risk management services, insurance and...