Customer Service Representatives (Taftville )
Bob's Discount Furniture is hiring Customer Care Reps for our Taftville location.
Currently we are looking to hire a class of both F/T 7 and P/T 3 call takers- on 4/29/13
Description: Bob's Discount Furniture
Department: Customer Care
Job Title: Customer Care Representative-
Reports to: Customer Care Team Supervisor
Exempt: Non-Exempt: X
1. Provides quality customer service by telephone, to Bob's Discount Furniture customers and internal staff in an efficient and professional manner. Ensures customer satisfaction with the support of more experienced personnel.
2. Responds to and resolves concerns relative to furniture purchases, deliveries and warranty claims.
3. Answers incoming calls, while maintaining an acceptable response rate and offering quality service according to department standards.
4. Ensures that own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet.
5. Effectively utilizes tools and support provided, to determine appropriate direction and steps required to gain customer satisfaction while balancing both the company's needs and those of the customer.
Generous benefits package for full time employees.
Opportunity for advancement.
Bilingual applicants are encouraged to apply.
Please forward all resumes to above email address..
Bob's Discount Furniture is an everyday low price furniture and bedding retailer with 61 showrooms in 11 states in the Northeast and...