Customer Service Representatives
Guardian Protection Services - Warrendale, PA

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Guardian Protection Services is seeking Customer Service Representatives in Warrendale, PA.
The Customer Service Representative is responsible for developing and maintaining excellent customer relations in a call center environment. In addition, they are responsible for retaining existing customer base by satisfying customers’ concerns quickly and completely, expanding the business through satisfied customers and referrals.

Responsibilities include:
Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls
Troubleshoot technical inquiries and schedule service calls with customers
Save accounts of customers that are attempting to cancel
Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations
Handle customers’ problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer
Call customers to proactively provide customer service

Customer Service Experience
High School Diploma or GED
Strong communication and phone skills
Strong computer and typing skills
Must have the ability to multi-task
Ability to work diverse hours from 6am – 12am during the week and 7am – 11pm on the weekends, including holidays.
Work schedules alternate periodically as a result of shift bids

We Offer:
Competitive Hourly pay rate
10 week paid training program
Benefits starting on Day 1
o Medical, Dental and Vision
o 401(k)
o Life insurance
o Vacation Time
Career Progression Opportunities
Trust your security to Guardian's highly-trained, 24/7 personnel and U.L.-certified, double backup power-protected alarm monitoring center.
From existing homes to new construction, small business to multi-location franchises and corporations, Guardian Protection Services is a company dedicated 100% to life safety and protection of property.
More than just an alarm system for the home, we provide 24-hour home security monitoring and protection against burglary, fire and medical emergency. We also give you the ability to stay connected with, control, and see inside your home and business like never before. Our remote home security systems and video surveillance allow you to monitor and manage what matters most from anywhere.
This state-of-the-art technology is monitored around the clock by Guardian's own highly-trained emergency dispatch specialists - never outsourced - because we have a personal stake in the care of our customers. The heart of any full-service security company is its monitoring center. Our U.L.-certified monitoring center station is award-winning and a model of efficiency, providing Guardian with the ability to respond to incoming alarm signals in an average of one minute or less.
Guardian is the world's largest privately-held security company, but we weren't always that way. We do business today with the same integrity, attention to detail and commitment to customer service present when the company was founded back in 1950.

Guardian Protection Services - 21 months ago - save job - copy to clipboard - block
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