We have three Customer Service Representative positions available.
Position: Customer Service Representative
Reports to: Customer Service/Telemarketing Manager
FLSA Status: Non-exempt
Date: January 1, 2005
This position has primary responsibility for responding to telephone calls from customers and Sales Consultants on matters relating to product availability, pricing, delivery, and order status.
Essential Job Functions/Responsibilities
1. Fax and track special order requests.
2. Research customer requests. Issue credit for items that are short in the customer orders and price adjustments on invoices for customers.
3. Contact order expeditors with any inventory concerns.
4. Pack and send interdivisional transfers daily and log charges.
5. Call assigned accounts, check on any customer issues, telemarketing weekly or daily specials, new products, or other items.
6. Enter faxed- or phoned-orders for designated accounts.
7. Other duties as assigned.
Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.
Accepts being accountable and responsible in work practices and expectations. Delivers what is promised.
Foster a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency.
Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
Seeks assistance in solving work problems through collaboration and information seeking.
Demonstrates alignment with H. D. Smith values, mission, and strategy.
High school diploma or equivalent required.
Prior telesales and customer service experience helpful.
Experience handling customer complaints.
Strong time management, planning, and organizational skills.
Familiarity with MS Office suite and data entry into business software.
Disciplined problem-solving skills.
Sense of urgency.
Attention to detail.
Bi-lingual (Spanish speaking)may be required.
General office equipment
Most tasks are performed indoors. Temperature is moderate.
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day-to-day and task-to-task.
Requires extensive use of telephone, listening and talking.
Requires 10-finger dexterity to use and operate all standard office equipment.
Ability to spend extended lengths of time viewing a computer screen.
Requires normal range of hearing.
The worker is subject to prolonged use of the telephone using a headset.
Must understand vague and implicit instructions, and react favorably in all work situations. Must be mentally adaptable and flexible in dealing with a variety of people.
Is frequently called upon to handle difficult situations.
Must be able to communicate providing verbal feedback in a professional manner.
Must be able to analyze causes of interpersonal conflict and resolve complex communication issues.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have a long attention span in order to listen to people, perceive the real problems, and bring issues to a successful conclusion.
Must be able to accurately code data, must be knowledgeable in office procedures, and able to answer questions in a professional and friendly manner.
Must be able to balance accounts and compile computer reports.
Requires public contact and excellent interpersonal skills.
Requires working in office setting.
Dress code is business casual.
H. D. Smith - 18 months ago
With a name like Smith you might think it's all about generics, but H. D. Smith Wholesale Drug is more than that. The company...