Customer Service Representatives handle customer inquiries regarding billing, service, collection, and emergency calls. They process emergency and gas leak orders along with service requests. Customer Service Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service. Customer Service Representatives are assigned to various shifts as the Call Center is open 24 hours a day-7 days a week. Starting times for Customer Service Representatives vary according to shift assignment. The main hours of operation are 8:00 am to 6:00 pm Monday through Friday. Nights, weekends, and holidays could be required.
Receive customer inquiries by phone in an efficient, professional, and courteous manner;
Communicate effectively (oral & written) with our customers;
Process emergency gas leak orders and appliance service order requests;
Answer billing, product, and service inquiries and general information calls;
Process credit extensions, repayment agreements, and monthly budget plans;
Assist customers with Energy Programs such as LIHEAP, CRISIS, UESF grants, and Weatherization;
Issue service turn-on, transfer of gas, and shut off requests from customers;
Discuss company policies to resolve billing problems, payment questions, and complaints.
High School diploma or equivalent.
The ability to effectively communicate (oral & written) with customers.
Experience in customer service industry; call center experience strongly preferred.
Familiarity with MS Windows and Microsoft Office Suite.
Demonstrated mathematical aptitude, typing skills, and the ability to use a calculator.
Must be able to pass both manual and computer-based pre-employment testing.
9 weeks of paid training;
1 year probationary period;
Eligible for benefits after 6 months.
We are currently recruiting for future openings.
Residency Requirement : All employees of the Philadelphia Gas Works (PGW) must live in the City of Philadelphia for the duration of their employment. If a candidate does not live in the City of Philadelphia at the time of hire, he/she must move into the city within twelve (12) months of his/her hire date.
We offer a strong benefit package that includes free basic health and dental insurance.
PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.
Philadelphia Gas Works - 18 months ago
Known as the City of Brotherly Love, Philadelphia is the fifth largest city in the nation, with a population of more than 1.5 million. The...