Foot Locker, Inc. is the world's leading retailer of athletically inspired shoes and apparel. Headquartered in New York City, it operates approximately 3,500 athletic retail stores in 21 countries in North America, Europe and Australia under the brand names Foot Locker, Lady Foot Locker, Kids Foot Locker, Footaction, Champs Sports and CCS.
Additionally, the Company's Footlocker.com/Eastbay/ CCS business operates a direct-to-customers business offering athletic footwear, apparel and equipment through its Internet and catalog channels. We attribute our success to the drive and intelligence of our associates. Operating in team-driven culture, our goals as a company are boundless.
Foot Locker is seeking a Customer Service Specialist to join the IS&T Help Desk Department. Incumbent will be responsible for serving as the point of contact for Associates submitting requests pertaining to hardware, software, maintenance and procedural problems. The Customer Service Specialist will be responsible for identifying potential problems areas and making recommendations for solutions.
Duties and Responsibilities:
Answer the customer service telephone to initiate requests by customer pertaining to hardware, software, maintenance and procedural problems.
Using the customer service “ITSM Front Range”, identify, diagnose, document and resolve or dispatch the customer problem. Places outgoing calls to follow up open problems.
Support operational functions of EPOS systems in all specialty store formats.
Maintain a working knowledge of the production levels of IBM 46xx Point of Service (POS) systems and store transaction levels.
Support credit, pricing, reporting, polling and email systems.
Support calls dealing with payroll, accident claims, SEMS, Lotus Notes, user-id and password resets and PC/Mainframe system related problems.
Support language requirements for the international phone split.
Provide support to the field.
Assist with Store Systems project assignments as needed.
Perform other duties as assigned.
**Please note, position requires a rotating shift. Hours may be scheduled anywhere between 9am and midnight.**
Requires an Associate's degree and 2-3- years related experience.
Experience working on cross functional teams, multitasking and managing time independently with little direction.
Excellent communication skills.
Strong organizational and interpersonal skills.
Keyword: Customer Service Specialist 1
From: Foot Locker, Inc.
Foot Locker, Inc. (NYSE: FL) is the world's leading retailer of athletically inspired footwear and apparel. Headquartered in New York City,...