Customer Service Specialist 1
State of Ohio - Franklin County, OH

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Provide assistance & informational services, in-person, by telephone or in writing, regarding registration of all classes of motor vehicles & issuance of all types of driver licenses to general public, customers (e.g., businesses, attorneys, victims), & governmental agencies (e.g., provide assistance to vehicle dealerships regarding issuance of motor vehicle temporary tags, applications &/or new dealers’ procedures & concerns; issue driver license & vehicle abstracts; interpret copies of Ohio driving records & vehicle registration information; answer questions concerning abstracts; provide assistance to public & insurance companies in need of crash reports & cooperate with appropriate section to have reports printed; provide assistance & information to court officials, law enforcement agencies & general public regarding driver licenses, driver status &/or requirements for reinstatement of suspended driving privileges; provide assistance regarding salvage vehicles that are in need of inspection as required by State Highway Patrol in order to be titled as rebuilt salvage vehicles & be plated with Ohio tags; issue identification cards to non-drivers; process vehicle registration information & interpret all documents given &/or received; answer questions regarding voter registration & anatomical donations; issue vehicle registrations to include new issuances, renewals, replacements & duplicates of all vehicle classes); administer & score vision & written examinations for all types of licenses; administer & score driving/maneuverability examinations for all types of licenses, except for commercial driver licenses, & issue same (e.g., new issues, renewals, temporary packets, duplicates, ignition interlock & covert license) which includes verifying documents & identity of customer wishing to take examination, processing license, keying information, collecting fees, taking pictures, performing initial & final vision screening & referring customers who fail to eye doctor, & pre-trip inspection of motor vehicles to be used during driving/maneuverability examinations, evaluate license suspension to determine what course of action is required to resolve suspension & reinstates customers’ driving privileges as appropriate or explain how to obtain reinstatement of driving privileges; a ct as cashier to accept & validate money for payment of fees as required for various transactions (e.g., operate cash register; accept money/check, validate & forward documents to appropriate divisions/sections; issue receipts); operate personal computer & other computer hardware (e.g., customer service management terminal, ATS), to enter, research & retrieve data response to written & telephone inquiries; researches data to determine solution to questions posed; verifies status &/or requirements for reinstatement of suspended driving & registration privileges; traces Ohio plate using VIN number/social security number); Notarize state forms/documents as required; prepare & run end-of-day reports; maintain records of transactions; file applications & related correspondence; answer telephone; operate various office equipment as needed (e.g., photocopier, calculator, facsimile machine); order supplies/maintain inventory; process refunds; troubleshoot computer equipment; receive, validate & forward documents for titles, medical, pre-paid accounts, returned checks & registrations; prepare & submit cash register reports; count money; receive & send facsimile communications.

Minimum Qualifications:

Formal education in arithmetic that includes calculating fractions, decimals & percentages & in reading, writing & speaking English; 12 mos. trg. or 12 mos. exp. in office practices & procedures; 12 mos. trg. or 12 mos. exp. in human relations, public relations, or customer service that included techniques for dealing with people who are angry/disagreeable; 12 mos. trg. or 12 mos. exp. in typing, keyboard operations, data entry or word processing; successful completion of driver education & safety course; valid Ohio Class 'D' Driver License; must be 21 years of age per Section 4507.05 (A)(2)(B).

Supplemental Information:

Applicants can view the status of posted positions by logging onto the Ohio Department of Public Safety website at or contact Human Resources at (614) 752-7665.

• This position may be filled by a layoff or certification eligibility list.

• A background check, which may include FBI fingerprint check, may be required on all selected applicants.

• A comparative analysis and/or drug-test may be a requirement of the hiring process.

• This position will be filled in accordance with the applicable bargaining agreement.

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The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...