Customer Service Specialist 1
State of Ohio - Franklin County, OH

This job posting is no longer available on State of Ohio. Find similar jobs:Customer Service Specialist jobs - State of Ohio jobs

Provide assistance & informational services, in-person, by telephone or in writing, regarding registration of all classes of motor vehicles & issuance of all types of driver licenses to general public, customers (e.g., businesses, attorneys, victims), & governmental agencies (e.g., provide assistance to vehicle dealerships regarding issuance of motor vehicle temporary tags, applications &/or new dealers’ procedures & concerns; issue driver license & vehicle abstracts; interpret copies of Ohio driving records & vehicle registration information; answer questions concerning abstracts; provide assistance to public & insurance companies in need of crash reports & cooperate with appropriate section to have reports printed; provide assistance & information to court officials, law enforcement agencies & general public regarding driver licenses, driver status &/or requirements for reinstatement of suspended driving privileges; provide assistance regarding salvage vehicles that are in need of inspection as required by State Highway Patrol in order to be titled as rebuilt salvage vehicles & be plated with Ohio tags; issue identification cards to non-drivers; process vehicle registration information & interpret all documents given &/or received; answer questions regarding voter registration & anatomical donations; issue vehicle registrations to include new issuances, renewals, replacements & duplicates of all vehicle classes); administer & score vision & written examinations for all types of licenses; administer & score driving/maneuverability examinations for all types of licenses, except for commercial driver licenses, & issue same (e.g., new issues, renewals, temporary packets, duplicates, ignition interlock & covert license) which includes verifying documents & identity of customer wishing to take examination, processing license, keying information, collecting fees, taking pictures, performing initial & final vision screening & referring customers who fail to eye doctor, & pre-trip inspection of motor vehicles to be used during driving/maneuverability examinations, evaluate license suspension to determine what course of action is required to resolve suspension & reinstates customers’ driving privileges as appropriate or explain how to obtain reinstatement of driving privileges; a ct as cashier to accept & validate money for payment of fees as required for various transactions (e.g., operate cash register; accept money/check, validate & forward documents to appropriate divisions/sections; issue receipts); operate personal computer & other computer hardware (e.g., customer service management terminal, ATS), to enter, research & retrieve data response to written & telephone inquiries; researches data to determine solution to questions posed; verifies status &/or requirements for reinstatement of suspended driving & registration privileges; traces Ohio plate using VIN number/social security number); Notarize state forms/documents as required; prepare & run end-of-day reports; maintain records of transactions; file applications & related correspondence; answer telephone; operate various office equipment as needed (e.g., photocopier, calculator, facsimile machine); order supplies/maintain inventory; process refunds; troubleshoot computer equipment; receive, validate & forward documents for titles, medical, pre-paid accounts, returned checks & registrations; prepare & submit cash register reports; count money; receive & send facsimile communications.

Minimum Qualifications:

Formal education in arithmetic that includes calculating fractions, decimals & percentages & in reading, writing & speaking English; 12 mos. trg. or 12 mos. exp. in office practices & procedures; 12 mos. trg. or 12 mos. exp. in human relations, public relations, or customer service that included techniques for dealing with people who are angry/disagreeable; 12 mos. trg. or 12 mos. exp. in typing, keyboard operations, data entry or word processing; successful completion of driver education & safety course; valid Ohio Class 'D' Driver License; must be 21 years of age per Section 4507.05 (A)(2)(B).

Supplemental Information:

Applicants can view the status of posted positions by logging onto the Ohio Department of Public Safety website at http://publicsafety.ohio.gov/adm_hr.stm or contact Human Resources at (614) 752-7665.

• This position may be filled by a layoff or certification eligibility list.

• A background check, which may include FBI fingerprint check, may be required on all selected applicants.

• A comparative analysis and/or drug-test may be a requirement of the hiring process.

• This position will be filled in accordance with the applicable bargaining agreement.

About this company
137 reviews
The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...