Accountable to professionally represent the network and Baptist Health as the first point of contact with various customers, including physicians, discharge planners, patients, families, staff and the general public. Obtains initial information necessary to process a referral and manages multiple tasks and competing priorities to ensure timely flow of information to various network departments. Utilizes critical thinking skills to assess and overcome all obstacles to the timely initiation of homecare services and utilizes clinical skills to accept orders and make clinical judgments regarding documentation. Accountable for positive clinical, financial, regulatory and satisfaction outcomes.
*LPN with the ability to make quick and accurate clinical evaluations and decisions.
*At least five years experience in a medical office or related setting preferred.
*Excels in a fast-paced work environment.
*Possesses outstanding multi-tasking skills.
*Demonstrates exceptional customer service skills through a good attitude, team spirit and attention to detail.
*Works independently with minimum supervision to accomplish assigned responsibilities.
Baptist Health - 13 months ago