BioPhase Solutions specializes in recruiting top talented professionals for San Diego's Scientific community. We are currently looking for a Customer Service Specialist to work for a leading San Diego biotechnology company.
Customer Service Specialist
Selected candidate will be responsible for handling domestic customer product orders, inquiries from distributors and Commercial Operations/Sales on products, complex sales orders, etc., while achieving overall customer satisfaction.
Handle credits and maintain current promotion files to allow visibility
Answer phone calls from distributors, distributor sales reps, end use customers, and inquiries for general product information, internal customers and company sales reps. Includes inputting orders from EDI, fax, phone and e-mail. Main contact for entire sales team. Process promotion requests and distributes reports.
Perform back-up responsibilities to International Customer Service
Research customer inquiries such as proof of deliveries, tracks shipments, clerical duties (i.e. sending faxes, scanning, filing, etc.), provides future shipment dates, etc., processes credits, runs reports as needed.
Direct customer inquiries to appropriate personnel when unable to answer inquiries
High School diploma or equivalent is required. Bachelors Degree is preferred. Related work experience in customer service call center is highly desired. Excellent telephone skills and professional phone etiquette is required. The ideal candidate must be able to demonstrate the following:
Good communication skills (speaking and listening) and interpersonal skills
Excellent telephone skills/phone manner
Excellent organizational skills
Accuracy, attention to detail and excellent follow up
Ability to work calmly under pressure
Good computer skills and get up to speed quickly with Baan ERP software
Ability to handle multiple tasks under tight time frames
Good time management skills
Ability to accept ownership and responsibility for meeting deadlines
Ability to accept direction and constructive criticism
BioPhase Solutions - 13 months ago