Customer Service Specialist - San Carlos, CA

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BorrowLenses is looking for an extremely talented Customer Service Specialist to help drive our company to the next level.

We are a responsive and agile team who bounce ideas off each other, hand tasks back and forth seamlessly, and work together to get the job done. You'll need to be communicative, conscientious, smart, and able to forecast a "bigger picture."

BorrowLenses is first and foremost a fun and casual place to work, no doubt, but it can prove to be a hectic working environment that requires determination, attention to minute detail, and the ability to focus on the task at hand amid ringing phones and mass quantities of boxes moving in and out of the workplace on a daily basis. It's a bit chaotic at times, we won't lie, but we're a five-star rated team of ass-kickers that rely on each other to get the job done, and our customers love what we do for them. The best part about all of this? You will have unfettered access to our massive collection of photo gear. In addition to gear we also provide a laid back work environment, medical benefits, paid vacation, 401k and free lunch on Wednesdays.
We’re looking for a friendly, punctual, dependable, knowledgeable, customer service minded individual to join our front desk team at BorrowLenses. Primary duties are comprised of: prepping customer’s orders, checking customer’s gear in/out the facility, geenral customer service in person, phone, and email, handling VIP member transactions, opening and closing the front desk and ensuring a clean and safe environment.
Shifts can vary in length. Hours needed include 8 AM – 6 PM weekdays and weekend shifts.

Prepare all orders for the current day and following day

Contact customers with any booking discrepancies

Acquire working knowledge of policies and procedures. Provide and interpret detailed information to all inquiries regarding fees, promos, policies and procedures

Provide a comfortable and welcoming environment for our members.

Answer phones and emails when time allows

Assist with other departments as assigned by the manager


Broad base of general clerical skills, including filing, organizing, and reception experience

2 years of photography and/or video experience (school or work related/on the job training accepted)

2 years of excellent customer service experience

High level of professionalism, able to stay calm under pressure

Outstanding verbal and written communication skills

**Local candidates only

** Please, no phone inquiries - 20 months ago - save job - block
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