Essential Functions:
**This is a temporary position and does not offer any health or fringe benefits.**
This position will provide clerical support and customer service to our Growth Management Division, Department of Planning & Regulation. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from department databases; maintaining automated and manual files; and assisting callers, customers and/or visitors. Prepares department records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate. Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents. Answers Department telephones; assists callers with questions regarding department programs, services or procedures; refers callers to other staff members as appropriate; and takes messages. Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or department. Provides information regarding department programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from department databases or records as requested. Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms. Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs and listings from databases. May include scanning paper documents into digital database. Prepares and maintains department files and records to include files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department records/files. Receives, dates and distributes incoming mail. Prepares outgoing mail. Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Minimum Qualifications:
High school diploma or GED; with one year of clerical experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Fingerprinting required.
Collier County, FL - 10 months ago
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