East West Bank is currently seeking a Customer Service Specialist who will be responsible for answering customer questions and taking care of customer complaints with the goal of ensuring a positive customer experience. The candidate will manage incoming phone calls with professionalism and tact. The Customer Service Specialist will assist customers with the purchasing process, while providing a comfortable atmosphere, and ensuring operational accuracy of each performed transaction.
Duties (not limited to):
Acknowledge and engage customers who approach the customer service desk
Enter sales transactions into the computer system with accuracy.
Process credit applications, while maintaining confidentiality of customer records.
Effectively explain financing plans and other terms of sale to the customer
Conduct costumer follow-up phone calls.
Take care of all customers through direct action or indirectly by assisting others.
Previous customer service experience in a call center or related field.
Strong verbal, written, and oral communication skills
Solid computer skills (i.e. MS Office, Word, Excel, ect)
Extremely detail oriented
Ability to multi-task, self- motivated, with an effective drive to resolve issues quickly.
High School diploma or equivalent.
East West Bank is an Equal Opportunity Employer
East West Bancorp is the holding company for East West Bank, which operates more than 100 branches in California, mainly in and around Los...