Customer Service Specialist
Illumina - San Diego, CA

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Job Summary:

As a primary front-line contact for Illumina's customers, you will be responsible for facilitating the fulfillment of customer orders for high throughput genotyping, sequencing and gene expression instruments, reagents, and service contracts.

Job duties include but are not limited to:
• Validate technical parameters of orders to ensure accuracy, completeness, and technical feasibility,
• Data entry into the company's ERP system and the manufacturing LIMS system,
• Provide customers with order verification, updates on delivery dates, product availability and pricing
• Assist with the automated evaluation of custom assays using proprietary software,
• Qualify and forward sales leads to the appropriate personnel,
• Work closely with Technical Support, Manufacturing, Finance and Marketing to ensure that Illumina provides world class experiences for their customers,
• Assist with testing and supporting a e-commerce web site and other new systems
• Other such duties that may be determined by Management
Qualifications Education and Experience:
• B.S. in life science, chemistry or business required
• At least 2 years of industrial experience with a biotechnology company required, preferably in the fields of custom oligonucleotide synthesis, genotyping, sequencing or gene expression,
• At least 1 year of experience in customer support required,
• Experience using common Microsoft applications, including Access, Excel, and Word required
• Experience working with ERP systems or other order entry software required
• Familiarity with Internet commerce sites strongly desired,
• Must have extremely strong interpersonal skills, excellent written and verbal communication skills, and a demonstrated ability to independently solve problems and to work effectively in a team environment,
• Demonstrated ability to provide superlative customer service strongly preferred
Illumina is an equal opportunity employer

About this company
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Illumina elucidates the human genome. The firm makes tools used by life sciences and drug researchers to isolate and analyze...