The principal role of the Customer Service Specialist (CSS) is to aid in the answering of research, technology, circulation, and directional questions from library customers. The position entails some supervision of others and requires the consistent modeling of the Library's customer service philosophy. Specialists are expected to continually develop job related skills and train others as assigned. This is a position that demands professional, courteous, and polite interactions with the service population and an obvious, vigilant posture while staffing points of service. The CSS reports to the Learning Commons Manager and Customer Service Leaders as assigned.
Current Liberty University student.
Friendly, professional demeanor
Ability to handle confidential information responsibly
Ability to efficiently prioritize and complete tasks
Self-motivated and ability to perform excellently without direct supervision
Quick thinking and ability to diplomatically resolve issues with customers
Proficiency with Microsoft Office and standard office technologies
Attention to accuracy and detail
Ability to fully follow written and verbal instructions
Displays attitude of courtesy, respect, and tact in dealing with others
Communicates clearly and effectively with colleagues, supervisors, and customers
Works positively and productively with diverse constituencies in rapidly changing environment
Knowledge of database and computer searching techniques
Knowledge of Library of Congress Classification and Dewey Decimal System
Previous customer service experience
Second language proficiency
Familiarity with the University's campus and the Lynchburg area
Familiarity with the ILRC departments and staff
Successful completion of INFT 110 or BUSI 201 or equivalent computer class
Previous supervisory experience
Special Instructions to Applicants:
Seeking a current Liberty University student.
Please attach cover letter, resume, and class schedule in table format.
Liberty University - 8 months ago