Customer Service Specialist
Menasha Corporation & Companies - Neenah, WI

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Job Description:
Menasha Corporation (www.menasha.com) is a family owned
company proud of our strong family values and commitment
to our communities. We have over 4,000 employees in more
than 70 facilities across the United States and Canada,
Europe, Mexico and China. Menasha Corporation has three
operating divisions - Menasha Packaging, ORBIS
Corporation and LeveragePoint Media. We are the company
that "Makes the Impossible Possible."
Menasha Packaging Company (www.menashapackaging.com) is
a national network of specialized packaging, printing,
brand management and services groups offering integrated
capabilities for developing strategically designed
packaging and merchandising solutions. Through our
products and services, we strive to be a brand extension
of our consumer packaged goods customers, provide
innovative products that exceed sustainability goals and
create cutting-edge solutions in corrugated packaging,
resulting in new standards for optimum brand management,
in point-of-purchase. We have approximately 2400
employees, twenty-one locations and are headquartered in
Neenah, WI.
Primary Products: Corrugated Products, Preprinted Liner
Board, Folding Cartons, and Specialty Products for the
Food Specialty Industry.
Major Markets Served: Food, Household, Personal Care and
Entertainment
Explore a Career Opportunity with Menasha Packaging
where we are committed to inspiring our employees and
providing ongoing opportunities for growth. Menasha
Packaging – PrePrint Group is currently looking for a
Customer Service Specialist to join our PrePrint Group
business located in Neenah, WI. This position will work
closely with customers and sales representatives,
prospects, and internal cross functional team members to
facilitate exceptional service and efficient processes.

Key Responsibilities:
  • Demonstrate commitment to safety and performs job
duties in accordance with company safety policies
and procedures.
  • Receive and promptly respond to customer inquiries,
complaints, concerns, and questions.
  • Expedite quotation requests for new and existing
items.
  • Process orders, order changes, order inquiries, and
create/maintain customer specific documents with a
sense of urgency.
  • Act as a liaison between the customer, graphics, and
production to insure a great start up on new
projects.
  • Review accuracy of customer’s P.O. and
specifications against quote to ensure efficient,
cost-effective manufacturing.
  • Prepare all necessary information for orders,
including work instructions and coordinating
materials needed at press side.
  • Effectively communicate and coordinate expedited
delivery requirements with scheduling and other
internal department's to insure customer’s
requirements are met.
  • Communicate with sales team status of projects and
assist in meeting customer’s expectations.
  • Advise Sales and/or customer of press okay schedules
and assist in hosting customer when on-site.
  • Resolve account disputes.
  • Maintain positive, credible relationships with all
internal and external contacts.
  • Actively participate in Lean manufacturing
initiatives and utilize Lean tools as warranted.
  • High School diploma or equivalent required,
associates degree or bachelors degree preferred.
  • Minimum five years’ customer service experience.
  • Knowledge of printing/packaging industry preferred.
  • Ability to effectively manage multiple priorities in
a fast-paced environment with minimal supervision.
  • High-degree of proficiency in SAP, Word, Excel,
Adobe, and Microsoft Outlook.
  • Exceptional communication and analytical skills.
  • Accuracy and attention to details are a must.
  • Be open, flexible, and able to respond to customer
demands on short-notice.
Menasha Packaging is an Equal Opportunity Employer. In
compliance with the Americans with Disabilities Act, the
company will provide reasonable accommodations to
qualified individuals with disabilities and encourages
both prospective employees and incumbents to discuss
potential accommodations with employer.
MENASHA offers a competitive salary and an excellent
benefits package. If you want to join our
growth-oriented business, please contact us about this
great opportunity!
Req. Code : 1296
Division/Department : Menasha Packaging
% of Travel Required : 0-10%

Menasha Corporation & Companies - 17 months ago - save job - block
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About this company
32 reviews
Menasha has built a culture over more than 160 years of family ownership that values a commitment to superior customer satisfaction and a...