Customer Service Specialist
OneBeacon Insurance - Salem, VA

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We currently have an opening for a Customer Service Specialist to join our team in Salem, VA. This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from agents, insureds and OneBeacon field staff. Responsible for coordinating the resolution of issues/problems.

1) Fields phone calls and handles written correspondence, including e-mail from agents, insureds, and field office personnel.
2) Responds to billing inquiries:
a. Take phone payments
b. In-depth analysis of balances for inquiry response
c. Preparation of detailed payment/premium histories as needed
d. Take appropriate action within defined guidelines to satisfactorily resolve issues, i.e., waive fees, process endorsements, disburse credits, etc.
e. Handles additional functions that require insurance expertise as well as expertise in OneBeacon systems as
related to Customer Service
3) Provides loss runs, copies of policies, Auto ID cards as requested.
4) Research and follow through on any customer feedback received that identifies a breakdown in OneBeacon service, including specific areas within Customer Service and extending to Operations and Underwriting.

Must have strong customer service and communication skills - both verbal and written. Must also have analytical, decision-making, problem solving, organizational and negotiation skills. Demonstrated proficiency with computer software including current Windows operation system, Microsoft Office, and Microsoft Outlook.

Education & Experience:
High school diploma required. The ideal candidate will have 1-3 years customer service experience. P&C insurance background preferred.

OneBeacon Insurance Group, Ltd. is a Bermuda-domiciled holding company that is publicly traded on the New York Stock Exchange under the symbol “OB.” OneBeacon’s underwriting companies offer a range of specialty insurance products sold through independent agencies, regional and national brokers, wholesalers and managing general agencies. Each business is managed by an experienced team of specialty insurance professionals focused on a specific customer group or industry segment. OneBeacon’s solutions target professional liability; ocean and inland marine; entertainment, sports and leisure; excess property; environmental; group accident; programs; public entities; commercial surety; technology; and tuition refund. For further information about our products and services visit: and to remain up to date on OneBeacon’s news, follow us on Twitter @OneBeaconIns or visit our online newsroom: .

OneBeacon Insurance - 21 months ago - save job - copy to clipboard
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