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Ricoh Printer Experience Is A Must!!
Prism Point Technologies, LLC is an equal employment employer and provides equal opportunity to all applicants for all positions without regard to race, color and religion, gender, national origin, age and disability, veteran status protected under local, state and federal laws. Applicants needing disability accommodation to complete this application or during the selection process must contact Human Resources.
The Customer Service Specialist role is to provide administrative follow-up on dispatched service requests to ensure that customer expectations are met on each service call. In addition, this position will update service tickets, call logs, follow-up with technicians and customers, file necessary documents, and help maintain client satisfaction.
Works with customers and service technicians as appropriate to resolve issues and to ensure successful customer implementations. Coordinate and manage service calls. Attach all necessary paperwork to complete tickets and track core returns on parts. Work diligently to get all required parts returned either to PPT or to the appropriate Vendor. Maintain cultural sensitivity when dealing with customers and coworkers. Provide exceptional customer service to all callers. When needed, answer incoming calls and respond to customers requests according to protocol. Perform additional, related responsibilities as assigned. Maintain knowledge of PPT business objectives and be capable of achieving assigned objectives within the boundaries of allotted time and resources. Maintain an awareness of additional business opportunities and work closely with the business development staff to pursue identified opportunities.
KNOWLEDGE, SKILLS and ABILITIES REQUIREMENTS
Must possess dynamic customer service skills Ability to work in fast paced work environment Well-developed interpersonal, organizational, and problem solving skills Excellent verbal and written communication skills Attention to detail A positive attitude is a must Ability to work and make decisions with minimal supervision Proficient in Microsoft Excel, Word, PowerPoint, and Outlook Ability to operate a computer and applicable software packages WORKING CONDITIONS
Work is performed in an office environment. Position requires almost exclusive work using a telephone and computer.
Any combination equivalent to: High School Diploma or GED At least 2 years of help desk experience At least 2 years of information technology customer service experience Knowledge of Xerox Software Application (XSM)
SPECIAL REQUIREMENTS Must successfully pass a background check and drug screen.