Growing, local company seeks a customer service specialist. This is a growing industry with much potential. The ability to learn new computer programs quickly is a must. Knowledge of internet based software, MS Word and Excel, as well as Google Apps is preferred. Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
Microsoft Word, Excel
High School diploma
Minimum 1-3 years experience desired however a college degree will be excepted in lieu of experience.
