POSITION SUMMARY Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.
EDUCATION The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
FUNCTIONAL EXPERIENCES Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years Customer ...
Aetna - 17 months ago
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