The Customer Service Supervisor (CSS) is responsible for daily operation of the call center and supervision of the call center staff. The CSS is responsible for staying up-to-date on the latest information about CalOptima’s member benefits. The CSS will provide guidance to the staff to address and resolve customer service issues for members and/or special groups. The CSS typically handles the more difficult or complex member questions and concerns.
Position Responsibilities ...
CalOptima - 17 months ago
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