Customer Service Supervisor
$5547 – $7640 Monthly
: Under direction, plan, organize, coordinate and supervise the work of the Office Assistant/Data Operator, Customer Service Representatives and Lead Customer Service Representative; to receive and resolve the most difficult, complex or sensitive customer complaints and questions concerning the delivery of services; to oversee the proper collection of fees and charges; to plan, coordinate and evaluate the call center activities; to have proficient knowledge of District functions and policies; evaluate employees; establish, review and evaluate office operation and schedules recommending changes of method, personnel and schedules when necessary; assist and substitute for Customer Services Manager; to do related work as required.
: A Bachelor’s Degree in Management or a related field and course work and/or certifications related to customer service and/or supervision is highly preferred. Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain this knowledge and abilities would be to have three years of increasingly responsible experience in a water service agency handling customer service problems, monitoring a call center, working with the public and training new employees. Proficient in Microsoft Office is highly desired.
District application and resume must be submitted.
Contact Coachella Valley Water District, P.O. Box 1058, Coachella, CA 92236, 760-398-2661, ext 2103, fax: 760-568-1774. Or access our web site at www.cvwd.org. Email:
. Deadline for receiving applications: June 21, 2013, 4:30 P.M. EOE.
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