Customer Service Support
KellyMitchell - Austin, TX

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Mandarin Technical Support

Austin, TX

Job Description:

Will support Wi-Fi technical support of foreign language customers specifically Mandarin. The customer call center provides technical Tier 1 up to Tier 2 support and customer service to Wi-Fi customers. Fluency in French and Spanish are a plus. Candidates must be available for the first three weeks of mandatory training AND successfully complete the training.

The customer support agent position resides in the customer call center in Austin, which operates on a 24/7/365 schedule.

Duties and responsibilities of the position include:

Providing telephone and email Tier 1 up to Tier 2 support and problem resolution for external and internal customers for issues of moderate complexity; Deliver known solutions; escalate as required - dispatch and notify proper channels in support of the customer; follows up with customer/property on closed issues; use computerized system for tracking, ability to navigate a computerized data entry/ computer applications; adheres to defined call center procedures and standards;

MUST be fluent in Mandarin

- 1 to 2 years technical call center/helpdesk; customer call center/customer service experience;

- Wi Fi technology exp.

- Navigating & Troubleshooting Windows & MACS OS

- Small and Large Scale network experience

- Understanding Smart Phone Usage

- Previous Customer Call Center Exp - we are looking for a true professional

- Flexibility as assignment is 24 X 7 - 365

- Minimum 30 wpm typing skills

- Excellent Communication skills (written and oral)

- 75 percent of the calls received will be in English

- Candidates need to have a command of the English language (written/oral)

- 24 x 7 x 365 environment

DESIRED skills/experience:

- Proficiency in Spanish and French

- Previous Tier 1 -Tier 2 miscellaneous tech support exp.

- Experience in hospitality/service industry environment.

1) Wi-Fi Technologies Experience

2) Technical call center experience

3) Fluent in Mandarin

4) Wi Fi Technology experience

5) Windows/MAC OS Navgtn/Troubleshooting experience

6) Small & Large Scale Networks

7) Understanding of Smart Phones Usage

8) Communication Skills (oral and written)

9) Keyboard 30 WPM Post in supplemental

10) Fluent in Spanish or French (Desired)


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