Location: Illinois, US
Description Pitney Bowes Seeks a Customer Service Team Lead A $5.3 billion company with over 28,000 employees, Pitney Bowes is a leading provider of customer communication technologies. Our software, equipment and services help businesses communicate with their customers more effectively in today's multi-channel environment. Through our unique combination of smarter analytical tools and expertise in physical, digital and hybrid communications, we're helping businesses meet the many challenges of connecting with individual customers in a targeted manner. We also provide strategic outsourcing services to help organizations streamline their mail and print operations and manage critical documents.
This position will sit in our Pitney Bowes Management Services business unit. This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best. These services include: professional consulting, mail-and-document management and managed output services to integrated content management. We are currently seeking a Customer Service Team Lead . The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Chicago, IL location. Responsibilities include, but are not limited to :
Maintaining inventory and ordering supplies when required. ;
Pick-up and deliver mail, parcels, copy jobs and faxes to customers .
Lift large bundles of mail (50 lbs), overnight packages and shipments of paper.
Handle time-sensitive material like confidential, urgent packages.
Maintain mailing, printers, fax and copier equipment and willing to perform first level troubleshooting. Provide courier & messenger services
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Take directions from site manager
Participate in cross-training
Maintain all logs and reporting documentation; Manage all correspondence and production workflows to ensure quality standards are met based on established objectives.
Adhere to all safety procedures
Perform other tasks as assigned by Manager. This is a short-term position with Pitney Bowes, for a maximum of two years. All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply Qualifications Required Qualifications:
Posses administrative skills to meet client demands of accountability and reporting activities.
Effectively communicate both verbally and written, with clients and company personnel.
Balance workload, train, develop, motivate, and direct activities of the team; while serving as focal point for communications with the Manager.
Process volume reports on a weekly and monthly basis. Process allocation reports at the end of the month for charge backs and invoice back-ups.
Computer proficiency in email environments, MS Word/Excel or similar applications
Ability to effectively work individually or in a team environment .
Standing for long periods of time and/or significant walking, with or without accommodations
Balance workload, train, develop, motivate, and direct activities of the team while serving as focal point for communications with the SDM. To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .
Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location...