Essential Job Functions Actively pursues continuous improvement and ease of doing business to meet or exceed customer needs and to further overall company goals and objectives. Within this role, you must have experience working with electrical and electronic testing equipment (oscilloscope, am-meter, multi-meter, etc). Additionally, you must have experience in using and reading schematics to solve technical and sometimes complex problems.
Provides technical assistance to internal and external customers using both oral and written communication skills. This includes diagnosing the problem and walking the customer through the solution.
Maintains contact with customer accounts and end-users through phone contact, email, faxes and correspondence.
Explains and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.)
Communicates effectively with customers (within Customer Support and other appropriate departments) on the status of current field issues, and assists in determining corrective action to ensure Precor customer satisfaction.
Parts Orders Assists customers with part orders through an on-line computer system, this includes data-entry of customer numbers, part numbers, quantity, etc. Technical
High School diploma or equivalent required.
AA in electronics, Technical School Degree, or Equivalent Technical training required.
Minimum 2 years Customer Service phone experience.
Minimum of 1 year of applicable technical experience (e.g., actual repairs of electro-mechanical equipment at customer locations).
Presents a professional and congenial phone manner (e.g., tone, vocabulary, etc.)
Experienced at effectively formulating written customer correspondence.
Working knowledge of computers, experience with Microsoft Word and Excel a plus.
Keyboarding 35 wpm minimum. WORKING ENVIRONMENT Normal office conditions with extensive paper and phone work. Will also be keyboarding to input orders and letters.
Detail-oriented with a strong ability to recognize parts and part numbers.
Must participate as a team player.
Ability to deal with fast-paced environment with a high volume of phone calls on a consistent basis and handle customers in a professional manner.
Other duties as required by position.
Must be able to multitask projects.
Be able to work independently with minimal direct supervision.
Keyword: electronics, mechanical, customer service, support
From: Precor Inc.
Precor Inc. - 12 months ago
Founded in 1980, Precor is headquartered northeast of Seattle in Woodinville, Wash., with international offices in the United Kingdom,...