The Customer Service Trainer contributes to the success of BuildASign.com by supporting the Customer Service Managers in the training of new hires and the on-going training and support of the entire Customer Love Team staff. Like the Managers, it is the Trainer's goal to ensure that friendly, professional, efficient and courteous service is provided to customers on a daily basis and that all employees are continuously improving their knowledge base and soft skills. This is an excellent opportunity for a passionate, motivated individual to step into management at BuildASign.com, one of Austin’s most exciting and fast-growing companies and the dominant player in the online signage industry.
Responsible for optimizing the on-boarding, ramp-up and continuous training of the Customer Love Team.
Systematic introduction for all CLT new team members of BuildASign
Systematic high level BuildASign training for all new CLT team members
Primary point of responsibility and accountability for fast, efficient training and ramp up of new CLT members
Primary point of responsibility and accountability for ensuring the Customer Love Team is properly trained and prepared to any new products / processes and/or changes to existing products and/or processes
Responsible for supporting the professional development of the Customer Love Team
Responsible for preparing training to address areas of opportunity identified by customer feedback and surveys
Recommend new tools and processes to improve training and on-boarding process
Implement training and certification processes for each company product line and call channel
Reports to Senior Manager of Customer Service
At least three to five years of training experience in a customer service environment
Understanding and expertise of adult learning principles and their application into the training processes
Experience in creating customer service training
Supporting multiple call queues and product lines, and customer correspondence
Two years preferred of experience in a call center environment that handles customer correspondence and inbound and outbound sales call
Excellent problem-solving skills
(Full Time), primarily Monday through Friday and some Saturdays and Sundays
Bonus plan – 10%
Weekly free lunch
BuildASign.com - 2 years ago
BuildASign.com® is a new kind of company. BuildASign.com integrates experience with innovation to form one of today’s premiere...