Customer Service Trainer
Multiband 111 reviews - Fargo, ND

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Fargo, ND

We are looking for a dynamic and professional individual to join our team in Fargo, ND.

We are growing rapidly and looking for talented people to join our team! Multiband is seeking a reliable, professional individual to be a Trainer in our Fargo Office. The Trainer will be well versed in all aspects of our call center and assist in training both new and existing associates to enhance the current quality practices and efficiencies of our call center. This will be done using a mix of quality assurance reviews, side by side learning, and classroom style sessions.

Multiband is a growing, NASDAQ-listed company engaged with a vast and growing array of technologies including renewable energy, wireless infrastructure, electrical power systems, digital signage, satellite installation and service, commercial audio/video solutions, hospitality IPTV, and VOD systems. We value our team and are committed to helping associates advance within the company. Additionally, we promote a style of leadership that emphasizes coaching to help all of our associates perform to the best of their ability.

Multiband is proud to offer a competitive compensation package including:

Pay at or above industry standard depending on experience
Health, dental, vision, life, and disability insurance
Employee Assistance Program
Health Advocate service
Tuition Assistance Program
Leadership and Service Excellence training opportunities
Much, much more!

Must possess a Positive Attitude
Excellent written and verbal communication skills
Previous training experience
High level of proficiency in Microsoft Office software including Outlook, Power Point, and Excel
Organized, detail-oriented, and able to work with limited direct supervision
Position also requires maintaining confidentiality of company materials
A minimum of Associate’s degree or equivalent leadership experience required
Must be able to pass pre-employment drug screening and background check

Work in a side by side relationship with new customer service representatives
Conduct training for new associates and ongoing training for the customer service team
Function as a resource for customer service representatives when they have questions on policies and procedures
Monitor and evaluate a designated amount of calls for all customer service representatives
Review and provide feedback to the customer service representatives on a monthly basis and as needed
Assist in developing new and ongoing training material, as well as, the knowledge base
Must assist by taking calls as requested by Training Manager
Provide quality assurance call monitoring to the customer service team.
Ensure notices of DIRECTV promotions and important information are sent company wide.
Completing additional duties and responsibilities as assigned.

If this sounds like the opportunity for you, click the apply button and send us your information. A member of our staff will contact you shortly to get your new career started!

About this company
111 reviews
Multiband Corporation has a nearly singular purpose: providing installation services for satellite and cable service companies and system...