Customer Service and Support Representative
Intuit - Waltham, MA

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Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's "100 Best Companies To Work For" and at the top of Fortune World's "Most Admired Software Companies." Immerse yourself in our award winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks®, Quicken®, and TurboTax®, to GoPayments,, Intuit Healthcare Solutions, big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

We are looking for Intuit customer ambassadors who can live and breathe our Intuit values and are passionate about creating a uniquely positive customer experience. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!

QuickBase is the number one online database and is a fast-growing, profitable business serving workgroups within a diverse group of businesses. More than half of the Fortune 100 companies use QuickBase to store critical data and manage core business processes.

As a QuickBase Customer Success Representative, you will use your support and development background to enable customer success using the QuickBase Platform as a Service technology. You will provide functional troubleshooting, feature explanation and best practice guidance. Ideal candidates are highly technical and creative problem solvers with a bias toward innovation and a personal track record that proves a passion to delight customers and revolutionize the way the world does business.

This is a great opportunity for recent College Graduates.


∙ Understanding of database concepts and data management

∙ Read, develop, and debug HTML desired

∙ BA/BS Degree preferred or 2-3 years technical support experience

∙ Excellent problem-solving skills and the ability to learn Intuit products

∙ Ability to manage multiple priorities within a fast paced environment

A commitment to personal high standards proven by excellent attendance
and the desire and ability to contribute to team and company goals

Detail oriented, the ability to properly document and create customer
call notes in a computer system using multiple screens of data

Excellent communication skills, inspiring confidence while leading
customers through the steps to resolve issues via phone and email

∙ Previous experience in customer service, banking, financial services or call center experience is helpful

∙ We are looking for folks that want to WOW and deliver for customers, work hard and have fun doing it

more about our award winning workplace and how we give back to our
local and global communities. Discover what it's like to be part of a
team that rewards taking risks and trying new things. How far can you

Be innovative… Be yourself... Be Intuit …


Service and Support

Primary Location

United States of America-Massachusetts-Waltham



About this company
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Intuit: Going Beyond Innovation As the world evolves, so do we. Yet we remain driven by our passion for inventing solutions to solve...