To achieve the standards of IKEA by securing the process of merchandise being available and delivered in the furniture pickup area to our customers.
YOUR ASSIGNMENT
Your main tasks will include:
Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
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Complete general routines and ensure housekeeping is of the highest standard.
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Adhere to inventory control procedures and security policies
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Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
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Resolve and follow-up on customer issues that extend beyond the immediate transactions
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Communicate to managers any customer issues/concerns that cannot be resolved
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Check and verify customer orders to ensure the contents of the order are accurate, paid for and free from damages
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Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
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Check and verify customer orders to ensure the contents of the order are accurate and paid for
YOUR PROFILE
Your knowledge, skills and experience include:Knowledge/Experience:0-6 months of experience in the following knowledge areas:
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Good customer service, and verbal communication skills
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Experience in a customer service environment
