Customer Service
R+L Carriers - Atlanta, GA

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Description With over 40 years of service, R+L CARRIERS has grown from one truck to a fleet of over 12,000 tractors and trailers. Family-owned and operated, R+L CARRIERS is dedicated to providing superior service by anticipating their customers' needs and responding to their expectations. This dedication to service has been the driving force behind the company's growth and continued success. The R+L Carriers' Team is comprised of the best transportation specialists in the industry. We pride ourselves in delivering an unparalleled tradition of quality performance. SUMMARY: The Customer Service Representative is responsible for maintaining a positive relationship with customers, by answering their service questions and catering to their needs. The Customer Service Representative Specialist must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES: Answer phones and respond to customer requests. Provide customers with service information. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Provide on-the-job training for new employees. Other duties as assigned. R+L Carriers is committed to providing a comprehensive benefit package for our employees, and we are always looking for new ways to show our employees how important they are to us. We offer an excellent wage and a benefits package that includes a 401K retirement plan and free vacation lodging at our company owned resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN. Requirements: *Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. *Computer literate with the ability to learn customer service software applications. *Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. *Must be able to multitask, and have a sense of urgency. *Dependable and well organized. *Background in a call center environment preferred. *Background in transportation a plus.
R+L Carriers - 4 months ago - save job - copy to clipboard
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