Customer Service
Vital Records Control 18 reviews - Memphis, TN

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REPORTS TO: Customer Service Manager
SUMMARY: Takes phone orders, processes orders received via email, inputs information into the computer, filing, and works on special projects.

1. Take Phone Orders
Answers incoming phone calls and records customer account numbers, company name, address phone number, person’s name requesting order, and actual order. Also lets customer know when they will receive their order.
2. Inputs Information Into The Computer
Keys in new box information for all accounts. Makes computerized location changes, assign customers new departments in the computer, generates and prints reports as needed.

Internal – Office Personnel, Sales Representatives, Warehouse personnel External – Customer, Potential Customer, Vendors and Suppliers

Requires some computer knowledge
Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy
Customer Service Experience
Must know 10 key by touch
Must be able to work alone (with little or no supervision)
Must be flexible, spontaneous and able to deal with the unexpected

About this company
18 reviews
VRC is the only information/records management company in the area that meets or exceeds all zoning codes, fire codes, and building codes....